Tuesday, June 23, 2009

In this hand, I hold a dart

I AM SO FREAKIN’ MAD I CAN’T SEE STRAIGHT I WANT TO KNOW WHY IT IS YOU CAN’T GET GOOD CUSTOMERS SERVICE ANYMORE AND WHY CHANGING PHONE COMPANIES HAS TO BE SO HARD FIVE WEEKS AND SIX CUSTOMER SERVICE CALLS LATER I AM WITHOUT SERVICE AGAIN AND IT’S GOING TO BE ANOTHER 24 HOURS BEFORE THEY CAN DO ANYTHING ABOUT IT I AM SO TIRED OF FEEBLE APOLOGIES AND *@#$ SERVICE WHY DIDN’T WE JUST LEAVE MA BELL ALONE IS IT JUST ME OR IS NOTHING SIMPLE ANYMORE!!!!!!!

Whew. I feel better. Sorry, and thanks for listening. If anybody needs me I’ll be in the corner eating some chocolate…and throwing darts at a Dialog Communications poster. Ass hats.

8 comments:

Trailboss said...

Oh my...as a former customer service rep. I can appreciate your frustration. So many times the service rep has no control over anything that happens. They can only say they are sorry. But, it can be handled in a way that is pleasing to the customer. Sorry you are having such a time. I have to agree that devestature in the early 80's created several monsters.

Janis said...

I feel your pain...not to mention a phone company..AT&T opps sorry! has given us a fun time, they cant seem to get our bill straight. There is so much incompetance in dealing with some people, it makes me feel soooooo smart. I think the days of good customer service went out the door when they started this automated menu crap.

Mike Golch said...

Oy Vey,man do I hear you you should have been around when I went off the the customer service of the parent(mothershi$) company of magnavox.
when MA Bell was broken up because it was a manoply,that gave good service,you did not have to talk to some jacka$$ in a foreign country,or be so frustrated that you wanted to crawl through a phone line to chock the living daylight out of a jerk.

Kelley with Amy's Angels said...

So...working at an online school, it does feel like "customer service" sometimes. Our team adopted a policy called "one call resolution"--doesn't mean I solve the problem in one call, but it means we put an action plan in place during that call so that the student knows what is happening and what to expect. We have to do this because our students can't walk over to financial aid, the registrar, the bookstore, etc.

I wish companies would do this--all I would like is an action plan and that they'll do something and follow up with me. Is that too much to ask? Sheesh!

I feel ya' Hula...

Cruise Mom said...

I feel your pain too... must be something going on with all phone companies now. Our old one was bought out by a new one and since then my bills are erratic and inaccurate. I've been charged a late fee when I paid a week before the due date, because the due date was printed wrong on my statement and I was supposed to just know this....

Get lawn darts so you can make really big holes in the poster. And throw a few for me.

Bro. Dave said...

Here's a good one... when we call BellSouth, the automated answering service suggests "for faster service, go to our website..." LOL!

Mia said...

Well that makes me feel better...you get the same effecient,courteous,professional service I get from my Dialog telephone company too!#&@*($&#*()@*#(#(#*

Jason, as himself said...

I am so glad you got that off your chest.

And I know exactly what you mean.